Utilizing a proprietary software powered questionnaire format, a complete and comprehensive look at each and every part of the total guest experience is presented in an organized fashion. As an alternative to a comprehensive narrative summary, this report option is a perfect tool for specific clients who wish to measure quality in an objective and quantitative fashion.

The report format features a unique category for each guest contact, complete with a user friendly scoring mechanism based on a maximum achieved 100%. Periodic scoring summaries facilitate an initial benchmark and the tracking of subsequent improvement. In multi-unit operations, scoring comparisons will lead to a culture of competing for quality, where everyone is a winner.

With our unique and fully objective process, INTERPOSE never evaluates checkpoints on a scale of 1 to 10, where the personal and subjective views of the evaluator become an element. Unless non-applicable, each checkpoint has a clear and concise YES or NO answer, simply indicating compliance or non-compliance with each customized checkpoint within the audit. Findings are validated by detailed and specific information, demonstrating the conclusions and findings, and facilitating follow-up training.

Scoring is calculated by category, department, and total guest experience. Results of each visit are compared to those of past and/or future visits by all parameters.

As always, in cases where a "yes" or "no" does not tell the whole story, checkpoints are accompanied by narrative explanations to facilitate detail, training, and a recognition of accomplishment.

This highly acclaimed report product can be utilized for any of of the industries served by our team. Contact us for a client list, references, and sample reports.